Privacy policy

Ballina Resort Privacy Policy

Effective Date: 01.10.2025
Business Names: Ballina Byron Islander Resort & Tavola Restaurant Bar (“we”, “our”, “us”)

1. Overview

Your privacy is important to us.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you stay, dine, book, or interact with Ballina Byron Islander Resort & Tavola Restaurant Bar — whether online, over the phone, or in person.

By using our website, booking our accommodation, dining with us, or subscribing to our marketing communications, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We collect personal information necessary to provide and improve our services. This may include:

Contact details: name, phone number, email address, and postal address.
Booking details: stay dates, number of guests, room or table preferences, and special requests.
Payment information: credit or debit card details (securely processed via third-party systems)
Marketing preferences: subscription status for email or SMS marketing.
Feedback and interactions: comments, survey responses, reviews, or communications with our team.
Website data: anonymous data such as IP addresses, device type, browser type, and usage through cookies and analytics tools.

3. How We Collect Information

We may collect personal information when you:

Make a booking (online, by phone, or at reception)
Dine at Tavola Restaurant or place an order for takeaway or delivery
Subscribe to our email or SMS promotions
Participate in contests, surveys, or feedback forms
Interact with us via our website, social media, or digital ads
Contact our team for enquiries, support, or feedback

4. How We Use Your Information

Your information is used to provide services and enhance your experience, including:

Processing and confirming motel or restaurant bookings
Managing check-ins, dining reservations, and payments
Sending booking confirmations, reminders, and updates
Responding to enquiries or feedback
Sending marketing communications (where you have opted in)
Inviting you to events, promotions, or loyalty programs
Improving our website, menus, and guest experiences

You can unsubscribe from marketing emails or SMS at any time by following the “unsubscribe” link or replying “STOP” to messages.

5. Marketing Communications

If you choose to subscribe, we may send you updates about:

Motel offers, packages, and promotions
Tavola dining specials and seasonal menus
Local events, competitions, and giveaways

We strive to send only relevant, occasional communications. You can manage your preferences or opt out anytime.

6. Data Security and Storage

We take reasonable steps to safeguard your personal information from loss, misuse, unauthorised access, modification, or disclosure.
Information is stored electronically using secure systems managed by us and trusted service providers.
Payment information is encrypted and processed through secure payment gateways. We do not store full credit card details on our servers.

7. Sharing Your Information

We only share your information where necessary to operate our business or comply with the law, including:

Booking and payment partners (e.g. booking platforms, payment processors)
Email and SMS marketing providers (for sending communications you’ve opted into)
Service contractors or IT support assisting with system operations
Legal or regulatory authorities, if required by law

8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse visitor activity.

You may disable cookies through your browser settings, but doing so may affect site functionality.

We also use analytics tools (such as Google Analytics) to understand how visitors use our website and to improve our services.

9. Access, Corrections, and Deletion

You have the right to:

Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion of your information where appropriate

Please contact us using the details below. We will respond within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

10. Third-Party Links

Our website may include links to third-party sites such as booking engines or delivery platforms.

We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies when visiting them.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Ballina Byron Islander Resort & Tavola Restaurant Bar

1 Ronan Place, West Ballina NSW (Next to Subaru Quayside Motors)

Email: Info@bbir.com.au or tavola@bbir.com.au

Phone: 02 6686 8866 | 02 5711 2006

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.

The most current version will always be available on our website.

Last updated: 01.10.2025