Frequently Asked Questions
Where is the Ballina Byron Islander Resort & Conference Centre located?
We’re conveniently located at Ballina Byron Islander Resort & Conference Centre, 1 Ronan Place, West Ballina NSW 2478 — just 14 minutes from Ballina Byron Gateway Airport and a short drive to top attractions including The Big Prawn (2 mins), Ballina Naval & Maritime Museum (10 mins), and Cape Byron Lighthouse (26 mins).
What types of accommodation are available?
We offer a range of accommodation to suit couples, families, groups, and corporate travellers. Choose from:
Standard Rooms
- Executive & Premium Rooms
- Interconnecting & Family Rooms
- Accessible Rooms
- Pet-Friendly Rooms
- Spa Suites
Is the resort suitable for weddings and special events?
Yes – we host everything from weddings and corporate functions to milestone celebrations and cocktail parties. With multiple indoor and outdoor event spaces, onsite catering, and dedicated coordination support, we tailor each event to your needs and budget.
What event spaces are available at the resort?
Our versatile function venues include:
- The Island Room – seats 100+ guests
- The Tavola Wine Bar & Courtyard – perfect for relaxed events
- The Tropical Garden Lawn – ideal for outdoor celebrations
- The Tavola Restaurant – available for exclusive or shared group dining
Does the restaurant cater for events?
Yes – our onsite Tavola Restaurant offers everything from gourmet BBQs and cocktail menus to à-la-carte and buffet packages. We cater to all dietary requirements and can customise your menu with our executive chef.
Is room service available?
Can you accommodate large group bookings?
Are there pet-friendly rooms?
Yes – our Pet-Friendly Rooms welcome your four-legged companions. Enjoy easy access to outdoor areas and the Ballina coast’s dog-friendly beaches.
What’s included in your event packages?
Our packages include:
- Venue hire
- Full catering (finger food, BBQs, plated dinners)
- Optional AV hire and décor styling
- Beverage packages or bar tab setup
- Discounted accommodation for guests
We offer set packages or can build a custom solution to suit your event size and style.
What are check-in and check-out times?
- Check-in: 2:00 PM
- Check-out: 10:00 AM
Early check-in or late check-out may be available on request, subject to availability.
Are there accessible facilities?
What are guests saying about their stay?
We’re proud to hold a 4.2/5-star guest rating, with reviewers highlighting our warm hospitality, clean rooms, convenient location, and exceptional events service.
What if I arrive after office hours?
Reception is open:
- Monday to Friday: 7:00 AM – 9:00 PM
- Saturday & Sunday: 8:00 AM – 8:00 PM
Guests arriving after hours can use our secure keysafe system. Please contact reception during office hours for your access code: +61 2 6686 8866.
What are the room service hours?
- Breakfast: 7:00 – 9:30 am ( Sun – Thur ) , 7:00 – 9:30 am ( Fri – Sat )
- Lunch: 12:00 – 2:00 pm ( Sun – Thur ), 12:00 – 2:00 pm ( Fri – Sat )
- Dinner: 5:00 – 9:00 pm ( Sun – Thur ), 5:00 – 9:30 ( Fri – Sat )pm
Is there a swimming pool and spa?
Yes – we have a beautiful outdoor saltwater pool and spa, open daily from 8:00 AM – 8:00 PM. You can even enjoy poolside room service, including drinks and snacks.
Are there running or walking trails nearby?
Absolutely – we provide maps of scenic running and walking routes along the Richmond River, including the popular 12K Canter route that leads to Lighthouse Beach and Shelly Beach.
Is smoking allowed?
All guest rooms and indoor spaces are strictly non-smoking. However, we do provide two designated outdoor smoking areas. Please let us know if you prefer a room located near these areas. A $125 cleaning fee will apply for any smoking in rooms.